Job Duties and Responsibilities:
To develop standard templates for official documents including reports, letters, circulars, etc;
To ensure Quality Management System processes are “established, implemented and maintained”;
To ensure all company policies, procedures, and work instructions are documented in a clear, simple and concise manner;
To develop process flow documents of the departments and Standard Operating Procedures (SOPs);
Devising strategies to optimize business procedures, ensuring efficiency and smooth workflow;
Conducting research and analysis to identify the strength and weaknesses of operations, finding areas needing enhancement, developing and executing improvement strategies;
Continuously develop and maintain a knowledge of cross functional and organizational changes in identifying opportunities for change and improvements in KPI’s;
Any other task assigned by management from time to time.
Contract basis, market competitive salary, medical and other facilities.
Purpose (Strategic KPIs):
The overall role of Assistant Manager Operational Excellence will revolve around managing and maintaining the Company’s set standards of quality control procedures. Managing the documentation by crafting the standard templates and compiling the monthly reports relating to company systems, policies, procedures, and work instructions.
Knowledge & Skills
Excellent communication, facilitation and interpersonal skills;
Competent level skills in core IT application, particularly MS Office (Microsoft Words, Excel, PowerPoint);
Ability to work under pressure with minimum supervision;
Excellent interpersonal skills;
Well versed with Public Sector functioning.